spinggo Privacy Policy

1. Introduction

spinggo is an online gambling platform operating under international licensing, offering a range of games including online slots, live casino, sports betting and fishing games to adult players in Malaysia. In running these operations, we collect and process certain personal information relating to our users.

This Privacy Policy is provided to explain clearly and transparently how spinggo manages your personal information — what we collect, why we need it, how we use it, who we may share it with, and the rights you hold over that data.

By registering an account or continuing to use spinggo's services, you consent to the collection and processing of your personal information as described in this policy. The spinggo platform is only for users aged 21 and above. We reserve the right to verify the age of any player at any time.

2. Information Collected

spinggo collects personal information from users in several different ways depending on your interaction with our platform.

Account Registration Information

During the registration process, you are required to provide:

• Full name as shown on your identity card (MyKad) or passport
• An active email address
• Mobile phone number
• Date of birth (for 21+ age verification)
• A username and password of your own choosing

Identity Verification Information (KYC)

To meet international licensing requirements and prevent fraud, we may request:

• A copy of your identity card (MyKad), passport or valid identification document
• Proof of current residential address (utility bill, bank statement)
• Proof of payment method used (screenshot of e-wallet or bank account)

Financial Transaction Information

Every deposit and withdrawal made through Touch 'n Go eWallet, DuitNow, FPX, Boost or crypto assets (USDT, BTC, ETH) is recorded including the amount, date, time and transaction status.

Game Activity Information

Data relating to game history, betting records, wins, losses and bonus usage is recorded for account administration, licensing audit and VIP programme purposes.

Technical Information

Our system automatically records your IP address, browser type, operating system, screen resolution, device information and session log data. This information is used for security, fraud detection and technical improvements to the platform.

3. How Data Is Used

Information collected by spinggo is used for the following purposes:

Account and Service Management

• Creating and verifying player accounts
• Processing deposits with a minimum of RM50 and withdrawals with an average processing time of 30 minutes to 3 hours
• Managing bonus programmes including a 120% welcome bonus of up to RM1,000
• Running the VIP loyalty programme with four tiers: Bronze, Silver, Gold and Platinum
• Providing 24/7 customer support via live chat and email

Security and Fraud Prevention

• Identifying and preventing fraud, money laundering or unauthorised access
• Verifying player identities and fulfilling Know Your Customer (KYC) procedures
• Ensuring compliance with international licensing conditions

Communication with Players

• Sending transaction notifications, deposit and withdrawal confirmations
• Informing players of changes to terms of service, privacy policy or relevant promotions
• Handling enquiries and complaints through customer support channels

Platform Improvements

Anonymised usage data is used to analyse usage patterns and improve the user experience on the spinggo platform, including performance upgrades and interface design.

4. Sharing Information with Third Parties

spinggo does not sell or trade players' personal information to third parties. However, there are certain situations where sharing information is necessary and legally permitted:

Technical Service Providers

Third parties that help operate our platform — including cloud service providers, payment processors and game software developers — may receive limited access to data needed to carry out their functions. All such providers are bound by strict confidentiality agreements.

Legal and Licensing Requirements

spinggo may disclose personal information when required by the licensing body that issued our operating licence, or when ordered by a court or authorised law enforcement agency.

Anti-Money Laundering (AML)

In line with international licensing obligations, suspicious transactions may be reported to the relevant authorities. This is a legal obligation that cannot be waived.

5. Data Security and Protection

spinggo implements multiple layers of technical and administrative security to protect players' personal information from unauthorised access, disclosure, alteration or destruction.

Technical Measures

• All communications between users' browsers and spinggo's servers are protected with industry-standard SSL/TLS encryption
• Passwords are stored in hashed form using strong cryptographic algorithms — the original password is never stored
• A multi-layer firewall system protects the server infrastructure
• Continuous 24/7 security monitoring to detect threats in real time
• Two-factor authentication (2FA) is available and encouraged for all accounts

Administrative Measures

• Access to player data is restricted to staff who need it on a need-to-know basis only
• All staff undergo regular data protection training
• Established security incident response procedures are in place
• Regular security audits by independent third parties

Although we take all reasonable steps, no security system is entirely breach-proof. We encourage players to also safeguard their own accounts by using strong passwords and not sharing login details with anyone.

6. Cookies and Tracking Technologies

spinggo uses cookies and similar technologies to improve the user experience, manage login sessions and analyse how our platform is used.

Types of Cookies Used

• Session Cookies: Required to maintain your login status during an active session. Automatically deleted when you close your browser.
• Preference Cookies: Store your chosen language settings, display theme and other preferences.
• Analytics Cookies: Collect anonymised usage data to help us understand how players use the platform.
• Security Cookies: Help identify suspicious requests and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the spinggo platform.

7. Your Rights Regarding Personal Data

As a spinggo player, you hold the following rights in relation to your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may ask us to correct any information that is inaccurate or incomplete.
• Right of Erasure: You may request deletion of your personal information, subject to the legal obligations and licensing requirements that bind us.
• Right to Object: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, contact the spinggo customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

8. Data Retention Period

spinggo retains players' personal information for as long as necessary to fulfil the purposes set out in this policy, or for as long as required by international licensing requirements and applicable laws.

Generally:

• Financial transaction records are kept for the minimum period required by our licensing authority
• Active account information is kept for as long as the account remains active and for a set period after account closure
• Security and audit logs are kept for the period required for potential investigations

When the retention period ends and there is no binding legal obligation, data will be permanently deleted or anonymised in a way that makes identifying an individual impossible.

9. Changes to This Privacy Policy

spinggo reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to all registered players via email or a clear notification within the platform before the changes take effect.

Continued use of the spinggo platform after notification of such changes will be considered your acceptance of the latest version of the Privacy Policy. If you do not agree with any changes, you have the right to close your account before the changes take effect.

10. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how spinggo handles your personal data, please contact our team:

• Live Chat: Available 24/7 directly within the spinggo platform, in Malay and English
• Email: [email protected]

The spinggo customer service team is ready to assist you at all times to ensure your data privacy and security are fully protected.