spinggo Terms and Conditions of Use

1 Acceptance of Terms

By registering an account, accessing, or using any part of the spinggo platform, you agree to be bound by the terms and conditions set out in this document. If you do not agree with any provision herein, please stop using this platform immediately.

spinggo reserves the right to amend these terms at any time. Significant changes will be communicated via registered email or a notice within the platform. Continued use after any amendment is considered acceptance of the updated terms.

2 Account Eligibility and Registration

spinggo services are open only to individuals who meet the following requirements:

• Aged at least 21 years old at the date of registration
• A Malaysian citizen or lawful resident
• Not listed in any gambling self-exclusion programme
• Has full legal capacity to enter into a binding agreement

Each user is permitted to hold only one active account. Multiple registrations are considered a violation and may result in all related accounts and all balances within them being frozen. spinggo reserves the right to request identity verification at any time for compliance and security purposes.

Information provided during registration must be accurate, complete, and current. Users are responsible for updating their personal information if any changes occur.

3 Deposits, Withdrawals and Payment Methods

spinggo supports a range of payment methods for the convenience of Malaysian users:

• Touch 'n Go eWallet
• DuitNow
• Online banking via FPX
• Boost
• Cryptocurrency — USDT, BTC, ETH

The minimum amount for each deposit and withdrawal is RM50. Approved withdrawal requests will be processed within 30 minutes to 3 hours. spinggo does not charge any processing fees for standard deposits or withdrawals.

All financial transactions are subject to compliance checks and security verification. Users confirm that the funds used are from legitimate sources and are personally owned. Any attempt to make a deposit using a third-party account is strictly prohibited.

4 Bonus and Promotion Terms

spinggo offers various promotions to registered users. All bonuses are subject to the wagering requirements set. The following are general guidelines that apply to all bonuses:

• Welcome bonus of 120% of the first deposit up to a maximum of RM1,000
• The wagering requirement for the welcome bonus is 20 times the bonus amount received
• For example: a deposit of RM100 generates a bonus of RM120, with an account balance of RM220 — to withdraw bonus winnings, the user must reach a cumulative wager of RM2,400 (RM120 × 20)
• Bonuses may not be used in conjunction with other promotions unless specifically stated
• spinggo reserves the right to cancel bonuses if the terms are abused

The spinggo VIP Programme consists of four tiers — Bronze, Silver, Gold, and Platinum — each offering different weekly cashback rates depending on the user's gaming activity. Tier progression is based on the user's performance and loyalty on the platform.

5 Responsible Gambling

spinggo is committed to responsible gambling practices. This platform is for users aged 21 and above only. Gambling should be treated as entertainment, not as a way to generate income.

Users who feel they are experiencing gambling problems are advised to use the available self-control tools, including:

• Daily, weekly, or monthly deposit limits that can be set by the user
• Session time limits to control the duration of play
• Temporary or permanent self-exclusion from the platform
• A cooling-off period feature to take a break from gambling activity

To get help or activate self-control tools, contact our customer service via live chat or email. We are available to assist you 24/7 in Malay and English.

6 User Conduct and Prohibited Activities

Users agree not to engage in any of the following activities while using the spinggo platform:

• Fraud, game manipulation, or use of automated software (bots)
• Money laundering or transferring funds from illegal sources
• Bonus abuse through hedge betting across different accounts
• Sharing an account or allowing third parties to access your account
• Any action that disrupts the technical operations of the platform
• Registering with false information or another person's identity

Violation of any of the above prohibitions may result in permanent account suspension or closure, balance freezing, cancellation of all unused bonuses, and legal action where appropriate.

7 Dispute Resolution and Limitation of Liability

Should any dispute arise regarding a transaction, game outcome, or use of the platform, users are required to contact the spinggo customer support team within 30 days of the date of the incident.

Game outcomes recorded by the spinggo system are considered final. Any technical failure that causes a game to not complete properly will be resolved in accordance with the established technical failure policy, where affected bets will be credited back to the user's account.

spinggo is not responsible for any losses arising from technical failures beyond our control, including internet disruptions on the user's end, personal device failures, or third-party service disruptions such as payment providers.

8 Account Closure and Self-Exclusion

Users may close their account at any time by contacting our customer support team. Prior to closure, all eligible balances may be withdrawn in accordance with the standard withdrawal procedure.

spinggo reserves the right to suspend or terminate a user's account without prior notice if:

• There is suspected fraudulent activity or identity fraud
• The user is found to have violated any provision in these terms
• The user is proven to be under 21 years of age
• There is an instruction from the relevant authorities

The self-exclusion program allows users to block themselves from accessing the platform for a set period or permanently. Users who have chosen self-exclusion may not re-register using different information — this is considered a serious violation of the terms of use.

9 Applicable Law and Jurisdiction

spinggo operates under recognised international licensing. These terms and conditions are governed and interpreted in accordance with the laws applicable to that licence.

Users are solely responsible for ensuring that participation in online gambling activities is lawful under the local laws applicable to them. spinggo makes no representation regarding the legality of using the platform in any jurisdiction.

If any provision of these terms is found to be invalid or unenforceable under applicable law, that provision shall be deemed severed from this document, while the remaining provisions continue in full force and effect.

10 Contact Us

If you have any questions, concerns, or need further clarification regarding these terms and conditions, the spinggo customer service team is available to assist you 24/7 through the following channels:

• Live chat directly within the platform — available at all times
• Email: [email protected]
• Service available in Malay and English

We are committed to providing clear and accurate responses to all enquiries regarding the terms of use of our platform.